Terms & Conditions

BOOKING TOUR :

• Direct booking is recommended to ensure your reservation and avoid miss information.
• Reservation in advance is highly appreciated.
• Every sightseeing tours is set as a private tour on full air conditioned vehicle with English speaking driver or guide as needed.
• Payment should be made in cash, either in Rupiah, US dollars or others currencies base on current exchange rate.
• All tour prices are based on participants.
• Family package 2 adults +2 children (5-12 years).
• Price include full air conditioned vehicle, English speaking driver or guide, entrance tickets, entertainment ticket and meal (lunch or dinner) except Denpasar City tour, Ubud & craft tour and Bali shopper’s paradise tour no meals included.
• Group booking will be negotiated for best value.
• Cancellation fee will be levied 50% on all tours.
• Please contact us if you have any question.

BUY OUR HANDICRAFT:

Order Procedures :
choose the product that you want to purchase then click "add chart" to order. Fill in the order form and don't leave blank the required fields to facilitate us to get in touch with you. We will responds by email to give you a copy of your shopping cart and notice you about the payment.
When you confirm the order, We need down payment 50 % of your order.

We will inform you when your order is finished and ready to be shipped. Then we need you to complete the final payment.
The minimum order is US$300.00 for handicraft. We will send you the copy of shipping bill. We'll keep in touch until the order arrives safely and if you haven't found what you are looking for in our website please contact us with a description of the items you desire (photos if possible) and we will provide you with all available information accordingly.

Payment :
For easy and save the payment, we suggest transfer money by bank. We will send to you the detail of our account into your email. The first, you can pay down payment, and then after your order finish you must pay the rest.

Make sure to pay the transfer fee when sending the money as otherwise we want to receive the full amount in our account. Also please make sure to confirm payment by email so we know that the money is on its way and we know who sent it when it arrives.

Shipping :
Shipping can be done by air cargo or sea cargo, using sea cargo that mean the customer will pay fixed cost for 20' or 40' container. If the goods are less than that can be arranged with LCL (less container load).

Time Production :
Normally, our standard production time per container is six weeks. For order less than containers, the standard production time is one month maximum. This depends on the items ordered, the quantity ordered, the date,…

Taxes :
Every country imposes its own taxes, duties and other administrative fees. Customers are encouraged to contact their local postal service or customs bureau to inquire about possible import taxes. balikahyangantour.com is not responsible for duties or taxes charged by the local government.

Refund :
When the first deposit is made, no cancellation is possible.

Note:
Shipping cost was included at the price of every item (the distance of your country is requirement).